Promethean Smart Board Pen Not Working

If your promethean pen s is still unresponsive contact your building tech coordinator.

Promethean smart board pen not working.

If it works on a colleague s board the pen is not defective. If it is not under warranty your school will need to purchase a replacement. Promethean s activpen is battery free designed to write just like a pen and act just like a mouse. Put the tip back in the pen and try it on the activboard again.

If the pen works the problem exists with the previous pen and you may need to replace it. You do need to use the promethean pen to select different tools etc in notebook though. Take the tip out of the activpen and flip it over. Unplug all usb cables from your computer and restart your computer.

The promethean proactiv panel connected to a windows 7 pc has stopped reacting to the pen. If it still doesn t work try a different known good activpen. Make sure the infrared ir sensor on the interactive projector is not damaged or blocked. Remove the nib and check it on another activpen.

Watch this video to learn about common activpanel connection problems which will help you troubleshoot any issues before contacting promethean support. The pc is connected to the board using a usb to serial adaptor. First determine if the pen will work on another board. It is used to communicate with the pen.

It detects the board as an activboard v3 75 build 0 serial number 0b14d05a. Just wanted to clarify about lab. The ir sensor is a black rectangle near the lens. This is because without the smart board and the smart product drivers our sw cannot differentiate between finger touch vs.

A faulty nib can prevent a promethean pen from functioning. View our support articles and software downloads for this product. If the above troubleshooting doesn t work check the pin nib. If both pens don t work your computer does not recognize that the activboard is connected.

Make sure smart product drivers 11 or later is installed and currently running on the connected computer. Promethean board pens feature a detachable plastic nib. The pc is running windows 7 pro 64 bit and has activdriver x64 v5 9 installed.